Return / Exchange
RETURNS / EXCHANGES
FOR DOMESTIC ORDERS (USA/CANADA)
To return or exchange your item please click below and enter your email address you used to place order.
- Buyer is responsible for return/exchange shipment fees.
- All returns and exchanges MUST be received within 30 days from when you place the order. (Exceptions for pre-order)
- Clearance, sale, markdown, flash sale items are no eligible for return or exchange.
- Please hold on to the tracking information for all returns.
- We will not be held responsible for lost packages.
- Returns and exchanges must be in their original, unused, factory packed condition with tags, barcodes attached.
- Any used items sent will be returned to customer at customer's expense.
- Refunds will be issued within 5-7 business days.
- Please allow 3-4 business days for it to show up back on your account.
- If your order initially qualified for free shipping, that fee will now be deducted.
RETURN / EXCHANGE
FOR INTERNATIONAL ORDERS
- Please email email@example.com with any return/exchange request.
GUNAS: Returns: Order #_________
C/O Ruby Has Fulfillment Services
5 Inez Dr
Bay Shore, NY 11706
- GUNAS reserves the right to releasing refunds based on the condition of return. All returns must be in their original packaging, unused and damage free. All bags are hand checked for quality prior to shipping.
- By shopping on our website you automatically agree to our terms.
- Replacements on defective items are offered up to 90 days of purchase.
- If you receive a wrong item or a bag that is damaged please contact us at firstname.lastname@example.org immediately with photos showing/explaining the damage and we will send a replacement to you as soon as possible.
- We recommend shipping with insurance and keeping your shipping receipts until your return is processed. We are not responsible for packages lost or damaged in transit.
- Once your return has been received, checked and recorded, please allow 10-14 business days to process the refund.
- All refunds will be made only in the original form of payment received for the order.
- Customer must pay for shipping for a free replacement.
- Only 1 replacement will be made per order.
- If you do not want a replacement then a store credit will be issued.
- When a package is refused or undeliverable, (wrong shipping address provided by customer during checkout) our shipping company will charge us for the return delivery cost. If you choose to refuse or do not coordinate pickup of the items you ordered, you will be responsible for return shipping costs or lost items.
- All international buyers are responsible for customs/fees associated with importing into their home countries.
- If you would like to have your package re-shipped, please contact customer care at email@example.com to coordinate shipping.
- If you would like to cancel your refused/undeliverable order, you will be responsible for return shipping costs.
ALL SALE, CLEARANCE items, items listed under "last chance" and Gift Cards are non-refundable and all sales are final. Gift cards must be used within 365 days of purchase.
Orders can be canceled up to 24 hours after placing only. Please email firstname.lastname@example.org with any changes or cancellation requests immediately. Kindly note that Pre-orders cannot be cancelled or transferred over to other styles. Once your order has been processed, we will be unable to modify the contents of your order. In the event that we missed your email (due to holidays/weekend) and the order has been shipped by the warehouse, unfortunately we cannot cancel and return shipping must be paid by the buyer. We apologize for any inconvenience and will do our best to assist you.