This is a very cute bag and I love carrying it EVERYWHERE. The quality, the color, everything about it is perf <3

This is a beautiful bag. I get compliments on it every single time I use it. The size is great and it is clearly very well made. The only thing that could be better are the magnetic closures. They have to be lined up almost perfectly to close but that can be difficult due to the weight of the top flap on the bag. It usually requires two hands to close it, which is not always convenient if you have anything like keys or a phone in your hands too. I still love the bag and this is really minor issue but I do wish it was a bit easier to close.

I HAVE THREE COTTONTAIL BAGS (PINK,BLACK AND LAVENDER). I LOVE ALL THREE COLORS. LAVENDER WAS MY LAST BAG.

I love the look and the style. I was very happy with the size of the purse.

TLDR: I love the (replacement) bag, but dealing with customer service chat and email was terrible.

I ordered the Ecru Cottontail bag, and when it arrived it was much more yellow that the website photos led me to believe. After mulling it over for a few days, I decided to initiate a return. The instructions from GUNAS were clear - I shipped it back via UPS at my own expense, and I received UPS confirmation that it was received a day later, but silence from GUNAS for days. When I reached out, they eventually located my return and began to move forward with the exchange. Unfortunately, when I picked a new bag, I also selected some bows on discount, and by the time my exchange was fulfilled, the bows were out of stock, and I wasn't offered the discount price on any others.

The replacement bag (Deep Blue with yellow bow) did not ship right away, again I had to reach out and prod GUNAS along. Speaking with Customer Service via chat was not helpful, as they were defensive and "blaming" me for trusting the website photos. Eventually I got an email that the bag had finally shipped, and I received it nearly 3 weeks after the exchange was initiated. This bag was nicer quality and packaged better than the first. I'm convinced I got someone else's return the first time, and I'm much happier with the replacement bag.

I reached out to Customer Service through the website, and they offered me a 20% discount - the same discount I have 3x in my inbox for other various sales/promos. It wasn't really helpful or reflective of the terrible service I experienced. I responded to the email but never heard from them again.

I want this biz to succeed. Women-owned small businesses, with vegan products are exactly the brands I want to support, but oof, I hope when you buy something you never need to contact customer service!